Returns & Refunds

Our promise. Love your loaves, or your money back. If a Superbaking product isn't right for you, we'll make it right.

Return window. You may return most items within 30 days of delivery for a refund or exchange.

Condition. Items must be unused, in their original condition and packaging. For hygiene reasons, certain items may be non-returnable once used — this is noted on the product page where it applies.

How to start a return. Email hello@superbaking.com with your order number and the reason for the return, and we'll send instructions.

Return shipping. Customers cover return shipping unless the item arrived defective, damaged, or incorrect — in that case we cover it and send a replacement or full refund.

Refunds. Once we receive and inspect your return, we'll email you and issue any approved refund to your original payment method within 5–10 business days (bank processing times vary).

Damaged or wrong item. If your order arrives damaged or incorrect, email hello@superbaking.com within 48 hours of delivery with a photo and we'll arrange a replacement or refund at no cost to you.

Exchanges. The fastest way to exchange is to return the original item and place a new order once your return is accepted.

Shipping. Full shipping details are on our Shipping & Returns page.

Superbaking is a brand of White Sand SRL, Str Nicolae Racotă 1, Sc A et 2 ap 11 birou E106, Bucharest 011391, Romania · hello@superbaking.com